Can I use my HSA or FSA?
Yes, for medical visits, biopsies, surgery and prescriptions. Cosmetic treatments are not eligible expenses. Your superbill doubles as the documentation your account administrator may ask for.
What if my plan denies my superbill claim?
Call the number on your card and ask why. The usual reasons are a deductible that is not yet met, a plan with no out-of-network benefits or a question about a code. For a coding question, message us through the patient portal (practice code VI49) and we will send a corrected superbill.
I have Medicare Advantage. Can I still come?
Yes. We are out of network with Medicare Advantage plans. With a PPO plan, most plans cover out-of-network care: we file the claim and you pay only your plan's share at the visit. With an HMO plan, out-of-network care is usually not covered unless the plan approves it first, so you would pay our published price. Call the number on your card before you book.
I have Medicare Part D. Can I still use the GoodRx coupon?
Yes, instead of Part D for that prescription, not together with it. Ask the pharmacist which price is lower. A coupon purchase does not count toward your Part D deductible.
Do you offer packages or in-house payment plans?
No. Each service has one published price and you pay only for what you have. To spread the cost over time, use Cherry.
Can I get my cost in writing before my visit?
Yes. Contact us and we will send you a treatment estimate before you come in. If you are paying for your care yourself, federal law also entitles you to a written Good Faith Estimate; the full notice is on our Good Faith Estimate page.
Why is there one published price for each service?
Because it is the real price. We do not carry the overhead of billing departments and insurer contracts, so each service has one published price whether you have commercial insurance and a superbill to submit, or neither. Medicare is the exception: Medicare sets the rate for Original Medicare, and a Medicare Advantage plan that covers your visit sets your share.